Effective Date: August 31, 2026

At Kta Mobile, we want you to feel completely confident about every earbud product you order from us. This Return Policy explains which items qualify for a return, the condition they need to be in, and the steps you’ll need to follow to send something back. We recommend reading through this policy before starting a return so the process goes as smoothly as possible.

All figures mentioned in this policy are in USD.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return for an eligible item. Requests submitted after this 30-day window has closed generally cannot be accepted, so we encourage you not to wait too long if you think you might want to return something.

What Can Be Returned

You’re welcome to request a return if any of the following applies to your order:

  • The product arrived damaged in transit
  • You received a defective product
  • You received the wrong item
  • You simply changed your mind after receiving the product
  • The item is still within the eligible return window and meets our return conditions

Every return request goes through a review to confirm that it meets the conditions outlined below.

Conditions for a Valid Return

For an item to qualify for return, it must:

  • Be sent back within 30 calendar days of the delivery date
  • Be unused and in its original condition
  • Include the original packaging, manuals, accessories, and other items that came with the product
  • Show no signs of damage, misuse, modification, or excessive wear that occurred after delivery
  • Be accompanied by proof of purchase or a valid Kta Mobile order number

Items that do not meet these conditions may be sent back to you or may not qualify for a refund.

Getting Return Authorization

Before shipping anything back to us, please contact support@ktamobile.shop to request return authorization first.

Please do not send items directly to our business address without prior approval. Unauthorized returns may be delayed or refused.

Once we review your request, we’ll provide clear return instructions, including the appropriate return shipping address.

Who Covers Return Shipping

If the return is our fault — meaning the product arrived damaged, defective, or was the wrong item — please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the product
  • Photos of the outer shipping packaging
  • A short description of the issue

Once approved, we’ll provide you with a prepaid return shipping label at no cost to you.

If you simply changed your mind and are returning an otherwise eligible item, return shipping costs will be your responsibility. Original outbound shipping charges are non-refundable in these cases.

No Restocking Fee

We don’t charge a restocking fee on approved returns.

Restocking Fee: $0.00 USD

Exchanges

We currently don’t offer direct exchanges. If you’d like a different product, model, or variant, you can return your eligible item under this policy and place a new order separately for the product you prefer.

Items That Can’t Be Returned

The following items are not eligible for return:

  • Products that have been used, damaged, modified, or altered after delivery
  • Items returned without their original packaging, manuals, or included

Contact Us

If you have questions, concerns, or requests regarding this  Policy, please contact us.

Store Name: Kta Mobile

Legal  Business Name: Innovative Electronics – RadioShack

Website URL: https://ktamobile.shop/

Business Phone: +1(407) 628-5606

Email: support@ktamobile.shop

Business Address: 5021 Edgewater Dr, Orlando, FL 32810, United States

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM

Live Chat: Available 24/7

Response Time: Within 24 to 48 hours during business days

Time Zone: America/New_York (GMT-4)

For further assistance, please visit our Contact Us page.

You may also find helpful information in our Return Policy & Refund Policy, Payment Policy, FAQs, and Terms of Service.